I would like to apologize for the server outage yesterday, April 16th. This is the most current information we have as to why it occurred:

Our Networks Operation team uncovered a bug in firmware utilized in our vendor’s hardware that caused the network issues, which impacted some of our customers. We worked closely with the vendor to establish and implement a bug fix. That fix is now being executed and propagating across the network. During this rollout, you may find some performance inconsistencies, which will resolve fairly quickly. Our entire team remains engaged and committing to fully restoring services and performance for all impacted customers.
Again, I apologize for the inconvenience this caused, and assure you we are working diligently with our host and their hardware provisioner to ensure this doesn't transpire again and that all data on our servers is safe and secure.

Kind regards,